job description
Join Levi Kuliner Management as an Area Manager for our rapidly expanding Hang Tuah Kopi & Toastery brand—a premium destination for coffee lovers and gourmet dining in Bali’s most vibrant locations. In this leadership role, you will oversee multiple high-traffic outlets across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, ensuring operational excellence, team development, and an exceptional guest experience.
As the face of our brand in your assigned region, you’ll drive profitability, maintain brand standards, and innovate to exceed customer expectations. This is a unique opportunity for a dynamic hospitality professional to shape the future of a beloved local chain while enjoying Bali’s unparalleled lifestyle and career growth.
If you’re passionate about restaurant management, team leadership, and delivering world-class service, we’d love to hear from you. Competitive salary, performance bonuses, and career advancement await the right candidate.
Responsibility
- Operational Leadership: Oversee daily operations of multiple Hang Tuah Kopi & Toastery outlets, ensuring consistency in service, food quality, and brand standards.
- Team Development: Recruit, train, and mentor restaurant staff, fostering a high-performance culture and low turnover rates.
- Financial Management: Monitor P&L statements, control costs, and implement strategies to maximize revenue and profitability.
- Customer Experience: Resolve guest complaints, gather feedback, and implement improvements to enhance satisfaction and loyalty.
- Compliance & Safety: Ensure adherence to health, safety, and hygiene regulations, including HACCP and local food safety laws.
- Inventory & Supply Chain: Manage supplier relationships, optimize inventory levels, and reduce waste without compromising quality.
- Marketing & Promotions: Collaborate with the marketing team to execute local promotions, events, and loyalty programs to drive foot traffic.
- Reporting & Analysis: Prepare regular reports on KPIs (e.g., sales, customer satisfaction, staff performance) and present actionable insights to senior management.
Qualifications
- Proven Experience: Minimum 5 years in restaurant or F&B management, with at least 2 years in a multi-unit or area manager role.
- Leadership Skills: Strong ability to lead, motivate, and develop teams in a fast-paced environment.
- Industry Knowledge: Deep understanding of coffee culture, fine dining, and Indonesian F&B trends is a plus.
- Financial Acumen: Experience with budgeting, forecasting, and P&L management for restaurant operations.
- Communication: Fluent in English and Indonesian; exceptional interpersonal and negotiation skills.
- Problem-Solving: Ability to think critically and resolve operational or customer-related issues efficiently.
- Tech-Savvy: Proficiency in POS systems, inventory management software, and Microsoft Office/Google Workspace.
- Flexibility: Willingness to travel across assigned locations and work flexible hours, including weekends and holidays.