job description
Join TOMORO Coffee, a leading premium coffee brand, as an Area Manager (F&B) in Bali’s most vibrant locations. This is a unique opportunity to lead and inspire teams across multiple outlets, ensuring operational excellence, exceptional customer experiences, and business growth in Bali’s thriving hospitality scene.
As an Area Manager, you will oversee store operations, drive sales performance, and uphold our brand’s high standards in quality, service, and team development. If you are a dynamic leader with a passion for coffee and people, we want you to be part of our journey in shaping the future of specialty coffee in Bali.
TOMORO Coffee is committed to sustainability, innovation, and creating memorable experiences for our customers. We offer a competitive salary, career growth opportunities, and the chance to work in some of Bali’s most iconic locations.
Responsibility
- Oversee daily operations of multiple TOMORO Coffee outlets in Bali, ensuring consistency in service, product quality, and brand standards.
- Drive sales growth and profitability by implementing effective strategies, promotions, and cost-control measures.
- Lead, mentor, and develop store managers and teams to foster a high-performance culture and exceptional customer service.
- Conduct regular audits and performance reviews to maintain operational excellence and compliance with company policies.
- Collaborate with the marketing and supply chain teams to execute local campaigns, product launches, and inventory management.
- Monitor customer feedback and resolve escalated issues to enhance satisfaction and loyalty.
- Ensure all outlets adhere to health, safety, and hygiene regulations in accordance with local laws.
- Analyze sales data and market trends to identify opportunities for expansion and improvement.
Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- Minimum of 3 years of experience in a managerial role within the F&B or retail industry, preferably in a multi-unit environment.
- Proven track record of driving sales growth, operational efficiency, and team development.
- Strong leadership, communication, and interpersonal skills with the ability to inspire and motivate teams.
- Excellent problem-solving and decision-making abilities in a fast-paced environment.
- Knowledge of coffee culture, specialty coffee, and F&B trends is a plus.
- Fluency in English and Bahasa Indonesia; additional languages are an advantage.
- Willingness to travel across assigned locations in Bali.