job description
Join our dynamic team as an Application Support Engineer specializing in HRMS (Human Resource Management Systems) in the vibrant heart of Bali. This role offers a unique opportunity to provide first-level technical support, troubleshoot system issues, and deliver exceptional customer service to ensure seamless HR operations for our clients.
As part of a forward-thinking organization, you will collaborate with cross-functional teams to resolve user inquiries, optimize system performance, and contribute to the continuous improvement of our HRMS platform. Based in Canggu, Bali, youâll enjoy a work-life balance in one of the worldâs most sought-after destinations while advancing your career in IT support and system administration.
If you are a problem-solver with a passion for technology and a knack for customer service, this role is your chance to make a tangible impact in a fast-paced, innovative environment.
Responsibility
- Provide first-level support for HRMS applications, including troubleshooting, issue resolution, and user guidance.
- Respond to system inquiries and technical requests via phone, email, or chat with professionalism and efficiency.
- Document and escalate complex technical issues to higher-level support teams when necessary.
- Assist in system testing, updates, and deployments to ensure minimal downtime and optimal performance.
- Collaborate with HR and IT teams to identify and implement system improvements.
- Maintain detailed logs of support tickets, resolutions, and recurring issues for analysis.
- Conduct user training sessions and create support documentation to empower end-users.
- Monitor system health and proactively address potential issues before they impact users.
Qualifications
- Bachelorâs degree in Computer Science, Information Technology, or a related field.
- Minimum 2 years of experience in application support, IT helpdesk, or a similar role, preferably with HRMS systems.
- Strong knowledge of HRMS platforms (e.g., Workday, SAP SuccessFactors, BambooHR) and database management.
- Excellent problem-solving and analytical skills with a customer-centric approach.
- Proficiency in SQL, API integrations, and basic scripting (Python, PowerShell) is a plus.
- Familiarity with ITIL frameworks and best practices for IT service management.
- Outstanding communication and interpersonal skills to interact with non-technical users.
- Ability to work independently and collaboratively in a remote or hybrid setting.