job description
Join IGO Technologies as an Application Support Engineer in beautiful Bali and play a pivotal role in maintaining and optimizing enterprise communication systems for global clients. This is your opportunity to tackle complex technical challenges, drive system reliability, and accelerate your career in a dynamic, innovative environment.
As part of our team, you will collaborate with cross-functional stakeholders to ensure seamless operation of critical applications, troubleshoot high-impact issues, and implement proactive solutions that enhance performance and user experience. With a focus on continuous improvement, youâll have access to cutting-edge technologies and professional development opportunities to expand your expertise in enterprise IT infrastructure.
Bali offers a unique work-life balance, combining a thriving tech ecosystem with a vibrant cultural landscape. Whether you're resolving incidents, optimizing system performance, or mentoring junior team members, your contributions will directly impact our clientsâ success.
Responsibility
- Monitor, maintain, and troubleshoot enterprise communication systems (e.g., VoIP, UCaaS, email platforms) to ensure 99.9% uptime.
- Diagnose and resolve complex technical issues across applications, servers, and networks, providing root cause analysis and preventive measures.
- Collaborate with development, QA, and infrastructure teams to deploy updates, patches, and configurations with minimal downtime.
- Develop and maintain documentation, including runbooks, incident reports, and knowledge base articles for internal and client reference.
- Implement automation scripts (Python, Bash, PowerShell) to streamline repetitive tasks and improve operational efficiency.
- Provide Tier 2/3 support for escalated incidents, ensuring timely resolution and clear communication with stakeholders.
- Conduct performance tuning, capacity planning, and system health checks to proactively identify and mitigate risks.
- Participate in on-call rotations to address critical issues outside of business hours, ensuring 24/7 system availability.
Qualifications
- Bachelorâs degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Minimum 3+ years of experience in application support, IT operations, or systems administration for enterprise environments.
- Strong proficiency in troubleshooting Windows/Linux servers, databases (SQL, Oracle), and cloud platforms (AWS, Azure, GCP).
- Hands-on experience with communication systems (e.g., Microsoft Teams, Cisco UC, Zoom, Exchange Server) and networking protocols (TCP/IP, DNS, DHCP).
- Familiarity with ITIL processes, incident management tools (e.g., ServiceNow, Jira), and monitoring tools (e.g., Nagios, Splunk, Zabbix).
- Scripting and automation skills in Python, Bash, or PowerShell to enhance system reliability.
- Excellent problem-solving, analytical, and communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Certifications in ITIL, Microsoft, Cisco, or cloud platforms are a plus.