job description
Join MMC Success as an Application Engineer specializing in Industrial Automation and Sales Support. This role is pivotal in driving profitable business growth by delivering tailored, high-performance solutions to meet our clients' unique needs. Based in the vibrant and dynamic environment of Bali, you will collaborate with cross-functional teams to provide technical expertise, support sales initiatives, and ensure customer satisfaction through innovative automation solutions.
As an Application Engineer, you will act as a bridge between our sales team and customers, translating technical requirements into actionable solutions. Your role will involve conducting technical presentations, providing product demonstrations, and offering post-sales support to ensure seamless integration and operation of our automation systems. This position is ideal for a technically adept professional with a passion for problem-solving and a drive to excel in a customer-facing role.
At MMC Success, we value creativity, technical excellence, and a customer-centric approach. If you are eager to make a significant impact in the industrial automation sector while enjoying the unique work-life balance that Bali offers, we invite you to apply and grow with us.
Responsibility
- Provide technical support and expertise to the sales team and customers, ensuring the successful implementation of industrial automation solutions.
- Conduct product demonstrations, technical presentations, and training sessions to showcase the capabilities and benefits of our automation systems.
- Collaborate with customers to understand their technical requirements and propose customized solutions that align with their operational needs.
- Assist in the preparation of technical proposals, quotations, and documentation to support sales activities and customer engagements.
- Offer post-sales support, including troubleshooting, system optimization, and maintenance to ensure customer satisfaction and long-term success.
- Stay updated with the latest trends and advancements in industrial automation technologies to provide innovative and competitive solutions.
- Work closely with internal teams, including engineering, product development, and customer service, to ensure seamless project execution and delivery.
- Maintain strong relationships with key customers and stakeholders, acting as a trusted advisor and technical resource.
Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field.
- Minimum of 3 years of experience in industrial automation, sales support, or a similar technical role.
- Strong knowledge of PLC programming, HMI/SCADA systems, and industrial control systems.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
- Proven ability to work in a customer-facing role, with a focus on problem-solving and delivering high-quality solutions.
- Experience with technical sales support, including preparing proposals, conducting demonstrations, and providing post-sales service.
- Familiarity with industry standards and regulations related to industrial automation and safety.
- Willingness to travel occasionally for customer visits, training, and support activities.