job description
Join Industrial Robotic Automation as an Aftersales Admin Staff and become a vital part of our dynamic team in Bali. We are seeking a detail-oriented professional with a background in Mechanical or Electrical Engineering and strong administrative skills to support our aftersales operations. This role is perfect for individuals who excel in documentation, calculations, and ensuring smooth post-sales processes.
As part of our team, you will work closely with technical and sales departments to maintain accurate records, process orders, and provide exceptional administrative support. Your expertise will contribute to enhancing customer satisfaction and operational efficiency. If you are organized, analytical, and passionate about automation technology, this is the opportunity for you!
Responsibility
- Manage and maintain aftersales documentation, including service reports, warranties, and customer records.
- Coordinate with technical teams to ensure timely processing of service requests and spare parts orders.
- Perform calculations related to service costs, invoicing, and inventory management.
- Assist in preparing reports and presentations for management and clients.
- Ensure compliance with company policies and industry regulations in all administrative tasks.
- Handle customer inquiries and provide support for aftersales services.
- Collaborate with cross-functional teams to improve aftersales processes and efficiency.
- Maintain accurate and up-to-date records in the company’s database systems.
Qualifications
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
- Proven experience in administrative roles, preferably in a technical or industrial environment.
- Strong proficiency in Microsoft Office Suite and administrative software.
- Excellent organizational and time-management skills.
- Ability to perform accurate calculations and manage financial records.
- Familiarity with AK3U certification from the Ministry of Manpower (Kemnaker) is a plus.
- Strong communication skills in both English and Indonesian.
- Ability to work independently and as part of a team in a fast-paced environment.