job description
Join Carlcare Service as an After Sales Team Leader and take the helm of our dynamic Service Center operations in Bali. This pivotal role offers you the opportunity to lead a dedicated team, ensuring exceptional customer service and operational excellence. If you are a motivated leader with a passion for retail and consumer products, this is your chance to make a significant impact in a thriving industry.
At Carlcare Service, we pride ourselves on delivering top-notch after-sales support, and we are looking for a visionary leader to drive our team to new heights. You will be responsible for overseeing daily operations, managing customer inquiries, and ensuring that our service standards are met with precision and care. This role is perfect for someone who thrives in a fast-paced environment and is committed to fostering a culture of excellence and continuous improvement.
Based in the vibrant locales of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this position offers a unique blend of professional growth and an inspiring work environment. If you are ready to take on a leadership role that combines strategic thinking with hands-on management, we invite you to apply and become a key player in our success story.
Responsibility
- Lead and manage the daily operations of the Service Center, ensuring smooth and efficient workflow.
- Oversee a team of customer service representatives, providing guidance, training, and performance evaluations.
- Handle customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.
- Develop and implement strategies to improve customer satisfaction and operational efficiency.
- Monitor and analyze service center performance metrics, identifying areas for improvement.
- Collaborate with other departments to ensure seamless coordination and support.
- Maintain accurate records of service center activities, including customer interactions and operational reports.
- Ensure compliance with company policies, procedures, and industry standards.
Qualifications
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience in a leadership role within a retail or customer service environment.
- Strong interpersonal and communication skills, with the ability to effectively manage a team.
- Excellent problem-solving and decision-making abilities.
- Proficiency in using customer service software and tools.
- Ability to work under pressure and meet tight deadlines.
- Familiarity with retail and consumer products industry standards and practices.
- Willingness to work in various locations across Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.