job description
Join AEON, a leading retail and consumer products company, as a Mall Manager at our flagship AEON Mall Metro Prima, Kepong. In this dynamic role, you will oversee daily mall operations, ensuring a safe, clean, and customer-friendly environment. Your leadership will drive operational excellence, enhance customer satisfaction, and optimize mall performance.
As the Mall Manager, you will collaborate with tenants, vendors, and internal teams to create a vibrant shopping experience. This role offers a unique opportunity to shape the future of retail in one of Kuala Lumpur's most bustling areas.
If you are a results-driven professional with a passion for retail management, we invite you to apply and be part of our growing team.
Responsibility
- Oversee daily mall operations, including security, cleanliness, and maintenance.
- Ensure compliance with safety regulations and emergency procedures.
- Manage tenant relations and resolve any operational issues promptly.
- Develop and implement strategies to enhance customer experience and foot traffic.
- Monitor financial performance and optimize budget allocation.
- Lead and mentor a team of staff to achieve operational excellence.
- Coordinate with marketing teams to execute promotional events and campaigns.
- Liaise with local authorities and stakeholders to maintain positive community relations.
Qualifications
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 5 years of experience in mall or retail management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proven track record in operational efficiency and customer service.
- Knowledge of safety regulations and emergency protocols.
- Ability to analyze financial data and make data-driven decisions.
- Familiarity with retail marketing strategies and tenant management.