job description
Are you a dynamic leader with a passion for customer satisfaction and operational excellence? Join our team as an After-Sales Manager and take the helm of our dealership's after-sales operations in the vibrant regions of Bali. In this pivotal role, you will drive customer loyalty, ensure seamless service delivery, and achieve ambitious targets while fostering a high-performance team.
As the face of our after-sales division, you will collaborate with cross-functional teams to enhance customer experiences, streamline processes, and uphold our reputation for excellence. Your strategic vision and hands-on approach will be key to maintaining our competitive edge in the automotive industry.
If you thrive in fast-paced environments and are committed to delivering world-class service, we invite you to apply and become a cornerstone of our success.
Responsibility
- Lead and manage the after-sales team to ensure exceptional customer service and operational efficiency.
- Develop and implement strategies to achieve monthly sales, service, and customer satisfaction targets.
- Oversee warranty claims, service appointments, and customer follow-ups to ensure timely resolution.
- Collaborate with the sales and marketing teams to promote after-sales services and loyalty programs.
- Monitor and analyze performance metrics to identify areas for improvement and growth.
- Ensure compliance with company policies, industry regulations, and quality standards.
- Train and mentor team members to enhance their skills and productivity.
- Build and maintain strong relationships with customers, vendors, and stakeholders.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in after-sales management, preferably in the automotive industry.
- Strong leadership and team management skills with a track record of achieving targets.
- Excellent communication, negotiation, and problem-solving abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Customer-centric mindset with a focus on delivering exceptional service.
- Ability to work under pressure and adapt to changing priorities.
- Familiarity with local market trends and regulatory requirements.