job description
Join PT Multi Andalan Sejati as an After-Sales Consultant and play a pivotal role in enhancing customer satisfaction while driving business growth in Bali’s dynamic market. This position offers a unique opportunity to bridge the gap between sales and customer success, ensuring seamless post-purchase experiences that foster long-term loyalty.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll collaborate with a forward-thinking team to deliver exceptional service, resolve client inquiries, and identify upsell opportunities. Enjoy competitive compensation (IDR 3.5M–4.5M/month) along with comprehensive benefits, including BPJS Kesehatan (health insurance), THR (annual bonus), sales commissions, and professional training & certifications to accelerate your career development.
If you’re a results-driven professional with a passion for customer engagement and sales, this role is your gateway to a rewarding career in a supportive and growth-oriented environment.
Responsibility
- Provide post-sales support to clients, ensuring timely resolution of inquiries, complaints, and requests to enhance satisfaction.
- Collaborate with the sales team to identify upsell and cross-sell opportunities based on customer needs and purchase history.
- Conduct follow-up calls/emails to gather feedback, address concerns, and maintain strong client relationships.
- Process orders, returns, and exchanges accurately while adhering to company policies and SLAs.
- Maintain detailed records of customer interactions, transactions, and resolutions in CRM systems.
- Deliver product training and demonstrations to clients to maximize their usage and satisfaction.
- Analyze customer data to identify trends and recommend improvements to products, services, or processes.
- Participate in team meetings and training sessions to stay updated on product knowledge and industry best practices.
Qualifications
- Minimum 1–2 years of experience in sales, customer service, or after-sales support, preferably in a B2B or B2C environment.
- Excellent communication and interpersonal skills in English (Bahasa Indonesia is a plus).
- Proven ability to build rapport with clients and handle objections or complaints professionally.
- Strong problem-solving and negotiation skills with a customer-centric approach.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office/Google Workspace.
- Self-motivated with a results-driven mindset and the ability to work in a fast-paced environment.
- Willingness to travel occasionally within Bali for client meetings or training sessions.
- Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.