job description
Join Orro Home as an Administrative Staff and play a pivotal role in supporting our VIP customers and e-commerce warehouse operations in the heart of Bali. This is a unique opportunity to contribute to a dynamic team while ensuring seamless administrative processes that drive customer satisfaction and operational efficiency.
As part of our growing company, you will handle a variety of administrative tasks, from managing customer inquiries to coordinating warehouse logistics. Your attention to detail, organizational skills, and customer-centric approach will be key to maintaining the high standards Orro Home is known for.
Based in Canggu, Bali, this role offers a vibrant work environment with opportunities for professional growth in the thriving e-commerce and home goods industry. If you are passionate about delivering exceptional service and thrive in a fast-paced setting, we’d love to hear from you!
Responsibility
- Manage and respond to VIP customer inquiries via email, phone, and chat with professionalism and efficiency.
- Coordinate and track orders, ensuring accurate and timely processing from receipt to delivery.
- Assist in warehouse operations, including inventory management, stock reconciliation, and shipment coordination.
- Prepare and maintain administrative reports, spreadsheets, and documentation for internal and external stakeholders.
- Liaise with logistics partners to resolve delivery issues and ensure customer satisfaction.
- Handle data entry tasks with high accuracy, including updating customer records and order details.
- Support the team in organizing promotional campaigns, customer communications, and feedback collection.
- Assist in resolving customer complaints and escalating issues to the appropriate departments when necessary.
Qualifications
- Minimum of 1-2 years of experience in administrative support, customer service, or e-commerce operations.
- Excellent written and verbal communication skills in English; proficiency in Indonesian is a plus.
- Strong organizational and time-management skills, with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Word) and familiarity with Google Workspace.
- Detail-oriented with a high level of accuracy in data entry and record-keeping.
- Customer-focused mindset with a problem-solving approach to handling inquiries and complaints.
- Ability to work collaboratively in a team and adapt to changing priorities.
- Basic knowledge of inventory management systems or e-commerce platforms is advantageous.