job description
Join KW Keat Wei Motor as an Administrative Officer and play a pivotal role in ensuring the smooth operation of our branch in Bali. This position offers a unique opportunity to manage daily operations, lead a team, and drive customer satisfaction while maintaining compliance with company standards. If you are a detail-oriented professional with strong organizational skills and a passion for excellence, we invite you to apply and contribute to our dynamic team.
In this role, you will oversee branch operations, coordinate staff activities, and ensure adherence to Standard Operating Procedures (SOPs). Your leadership will be instrumental in achieving performance targets and Key Performance Indicators (KPIs), fostering a productive and customer-centric environment. Based in the vibrant regions of Bali, including Canggu, Ubud, and Denpasar, this position offers a competitive salary and the chance to grow within a reputable organization.
Responsibility
- Manage daily branch operations, ensuring efficiency and compliance with company policies.
- Supervise and coordinate staff activities, including scheduling, training, and performance evaluations.
- Oversee customer service operations, ensuring high levels of satisfaction and resolving any issues promptly.
- Monitor and report on branch performance, including KPIs and financial metrics, to senior management.
- Ensure adherence to SOPs and regulatory requirements, implementing improvements as necessary.
- Coordinate with other departments to streamline processes and enhance operational effectiveness.
- Maintain accurate records and documentation, including reports, inventories, and administrative files.
- Assist in the development and implementation of strategies to achieve branch targets and business objectives.
Qualifications
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience in an administrative or operational role, preferably in a similar industry.
- Strong leadership and team management skills, with the ability to motivate and guide staff.
- Excellent organizational and multitasking abilities, with keen attention to detail.
- Proficiency in Microsoft Office Suite and other relevant software tools.
- Outstanding communication and interpersonal skills, with a customer-focused mindset.
- Knowledge of SOPs, compliance standards, and best practices in administration.
- Ability to work independently and collaboratively in a fast-paced environment.