job description
Join Talent First as an Administrative & Customer Service Officer in the heart of Bali! This is a unique opportunity to work in a dynamic, international environment while enjoying the vibrant culture of Canggu, Ubud, Denpasar, or other prime locations in Bali.
As a key member of our team, you will play a pivotal role in ensuring smooth administrative operations and delivering exceptional customer service. With a competitive salary package of $2,200 – $3,000 per month, plus overtime pay and allowances, this role offers financial stability and growth potential. Additionally, you’ll benefit from Annual Wage Supplement (AWS) and/or Performance Bonuses (PB).
If you are a detail-oriented professional with a passion for customer service and administrative excellence, we want to hear from you. This full-time position is perfect for individuals who thrive in a fast-paced, collaborative setting and are eager to contribute to a forward-thinking organization.
Responsibility
- Manage and coordinate daily administrative tasks, including data entry, filing, and documentation.
- Provide exceptional customer service via phone, email, and in-person interactions, ensuring timely and professional responses.
- Handle inquiries, complaints, and requests efficiently, maintaining a high level of customer satisfaction.
- Assist in the preparation of reports, presentations, and correspondence for internal and external stakeholders.
- Coordinate meetings, appointments, and travel arrangements for team members and management.
- Maintain accurate records and databases, ensuring confidentiality and compliance with company policies.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
- Support the onboarding of new employees by preparing necessary documentation and materials.
Qualifications
- Minimum of 2 years of experience in administrative support, customer service, or a related field.
- Strong written and verbal communication skills in English; proficiency in additional languages is a plus.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software.
- Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
- Customer-focused mindset with a problem-solving approach and a high level of professionalism.
- Ability to work independently and as part of a team in a fast-paced environment.
- Attention to detail and a commitment to maintaining accuracy in all tasks.
- Diploma or Bachelor’s degree in Business Administration, Management, or a related field is preferred.