job description
Join Ren Wellness Retreat in the heart of Bali as an Administrative Assistant for our Traditional Chinese Medicine (TCM) Centre. This is a unique opportunity to contribute to a serene and holistic wellness environment while honing your organizational and client-facing skills.
As the first point of contact for our guests, you will play a pivotal role in ensuring smooth front desk operations, managing appointments, and supporting the administrative needs of our wellness practitioners. Your attention to detail and proactive approach will help maintain the tranquil and efficient atmosphere that defines our retreat.
Based in Canggu, Bali, this role offers a dynamic work environment where wellness, professionalism, and cultural richness intersect. If you are passionate about health, wellness, and exceptional service, we invite you to apply and become part of our dedicated team.
Responsibility
- Manage front desk operations, including greeting guests, answering inquiries, and providing exceptional customer service.
- Handle appointment scheduling, confirmations, and rescheduling for TCM consultations and wellness treatments.
- Process billing, payments, and receipts accurately using our administrative systems.
- Maintain organized and up-to-date client records, ensuring confidentiality and compliance with data protection policies.
- Coordinate with wellness practitioners and therapists to ensure seamless service delivery.
- Assist in inventory management for TCM supplies and wellness products.
- Prepare and manage administrative reports, correspondence, and documentation.
- Support general clerical tasks, including filing, data entry, and office organization.
Qualifications
- Minimum 1-2 years of experience in administrative, front desk, or customer service roles, preferably in wellness, healthcare, or hospitality industries.
- Strong organizational and multitasking abilities with a keen eye for detail.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Proficiency in Microsoft Office Suite (Word, Excel) and experience with appointment scheduling software.
- Basic understanding of billing and financial transactions.
- Ability to work independently and collaboratively in a fast-paced environment.
- Passion for wellness, health, or traditional medicine is highly desirable.
- Diploma or Bachelor’s degree in Business Administration, Hospitality, or related fields is an advantage.