job description
Join our dynamic team in the heart of Bali as an Administrative Assistant, where youâll play a pivotal role in ensuring smooth office operations and delivering exceptional customer service. This position is ideal for detail-oriented professionals who thrive in fast-paced environments and are passionate about problem-solving.
Based in Badungâcovering vibrant areas like Canggu, Ubud, Denpasar, and beyondâyouâll serve as the first point of contact for customer inquiries, complaints, and requests. Your ability to listen actively, respond empathetically, and resolve issues efficiently will directly impact client satisfaction and business reputation.
Beyond customer support, youâll assist with day-to-day administrative tasks, including documentation, scheduling, and coordination with internal teams. This role offers a unique opportunity to develop your organizational and communication skills while contributing to a collaborative workplace culture.
If youâre a proactive, service-minded individual looking for a rewarding career in administration, weâd love to hear from you!
Responsibility
- Manage and resolve customer complaints promptly, offering tailored solutions to ensure satisfaction.
- Follow up on open cases to confirm resolution and document outcomes for future reference.
- Coordinate office activities, including meeting schedules, travel arrangements, and correspondence.
- Maintain accurate records of customer interactions, transactions, and feedback in CRM systems.
- Assist in preparing reports, presentations, and administrative documents as needed.
- Liaise with internal departments to streamline processes and improve service delivery.
- Handle incoming calls, emails, and inquiries with professionalism and efficiency.
- Support ad-hoc projects and tasks to enhance operational workflows.
Qualifications
- Proven experience (1+ years) in administrative support, customer service, or a related field.
- Excellent written and verbal communication skills in English (additional languages a plus).
- Strong problem-solving abilities with a customer-centric approach.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic CRM tools.
- Highly organized with the ability to multitask and prioritize deadlines.
- Friendly, patient, and adaptable personality with a can-do attitude.
- Familiarity with office equipment (e.g., printers, scanners) and virtual collaboration tools.
- Diploma or Bachelorâs degree in Business Administration, Communications, or a relevant discipline is preferred.