job description
Join SCBClean Service as an Administrative Assistant in the heart of Bali’s vibrant business hub! This role is perfect for detail-oriented professionals who thrive in dynamic environments, ensuring seamless operations and exceptional customer experiences.
As part of our team, you’ll play a pivotal role in managing front-desk operations, coordinating field services, and resolving customer inquiries with efficiency and professionalism. Based in Badung, this position offers a unique opportunity to contribute to a growing service-oriented company while enjoying the island’s inspiring work-life balance.
We’re looking for a proactive individual with strong organizational skills, a customer-first mindset, and the ability to multitask in a fast-paced setting. If you’re passionate about delivering top-tier administrative support and building meaningful connections with clients, this is the role for you!
Responsibility
- Manage front-desk operations, including greeting and assisting visitors, clients, and vendors with professionalism.
- Handle field reservations, scheduling, and coordination to ensure optimal service delivery.
- Process payments, generate invoices, and maintain accurate financial records.
- Liaise between customers and field teams to coordinate operational logistics and resolve scheduling conflicts.
- Address customer complaints and inquiries promptly, ensuring high satisfaction and retention.
- Maintain organized filing systems (digital and physical) for contracts, receipts, and operational documents.
- Prepare reports on daily operations, customer feedback, and service performance metrics.
- Assist in inventory management for office and field supplies, ensuring timely restocking.
Qualifications
- Minimum 1 year of experience in administrative, customer service, or operational support roles.
- Proficient in Microsoft Office (Excel, Word) and basic accounting software.
- Excellent communication skills in English and Bahasa Indonesia (written and verbal).
- Strong problem-solving abilities with a customer-centric approach.
- Ability to work independently and collaboratively in a team-oriented environment.
- High attention to detail and time-management skills to meet deadlines.
- Familiarity with POS systems or reservation software is a plus.
- Willingness to work flexible hours, including weekends, if required.