job description
Join Gladex Travel And Tours Corp as an Administrative and Sales Officer and play a pivotal role in delivering exceptional service to our valued clients, visitors, and team members. Based in the vibrant heart of Bali, this position offers a unique opportunity to blend administrative excellence with sales expertise in the dynamic travel and tourism sector.
Under the guidance of the Head of Administration, you will ensure seamless operations while driving sales growth through outstanding customer engagement. Your organizational skills and passion for travel will contribute to creating unforgettable experiences for our clients, reinforcing our reputation as a leader in the industry.
This role is ideal for detail-oriented professionals who thrive in fast-paced environments and are eager to grow within a supportive, international team. If you’re ready to take your career to the next level in one of the world’s most sought-after destinations, we’d love to hear from you!
Responsibility
- Provide exceptional administrative support to the Head of Administration and sales team, ensuring efficient daily operations.
- Manage client inquiries, bookings, and follow-ups with professionalism and a customer-first approach.
- Coordinate travel arrangements, including flights, accommodations, and itineraries, with meticulous attention to detail.
- Assist in preparing sales reports, financial documentation, and performance metrics to support decision-making.
- Liaise with vendors, partners, and internal teams to streamline processes and enhance service delivery.
- Maintain accurate records of transactions, client interactions, and administrative activities using CRM systems.
- Develop and implement strategies to improve client satisfaction and retention through personalized service.
- Support marketing initiatives by contributing to promotional materials, social media content, and client communications.
Qualifications
- Bachelor’s degree in Business Administration, Tourism, Hospitality, or a related field.
- Minimum of 2 years of experience in administrative, sales, or customer service roles, preferably in the travel industry.
- Strong organizational and multitasking abilities, with a proven track record of managing multiple priorities.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Proficiency in Microsoft Office Suite, CRM software, and basic financial tools.
- Customer-focused mindset with a passion for delivering high-quality service.
- Ability to work independently and collaboratively in a fast-paced, multicultural environment.
- Knowledge of travel booking systems and industry trends is highly advantageous.