job description
Join Sutherland as an Account Manager for Retail Accounts and take the lead in driving business growth and client success in the vibrant market of Bali. This role is perfect for dynamic professionals who thrive in fast-paced environments and are passionate about building strong client relationships while delivering exceptional results.
As an Account Manager, you will be the primary liaison between Sutherland and our retail clients, ensuring seamless communication, strategic alignment, and operational excellence. Your expertise will directly impact client satisfaction, revenue growth, and long-term partnerships. If you have a proven track record in sales, account management, or retail operations, this is your opportunity to advance your career with a global leader in business process transformation.
Bali offers a unique blend of professional opportunities and an unparalleled quality of life. Enjoy a collaborative work culture, competitive compensation, and the chance to make a meaningful impact in a thriving industry.
Responsibility
- Develop and maintain strong relationships with key retail clients, acting as their trusted advisor and primary point of contact.
- Drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts.
- Collaborate with internal teams to ensure the timely and successful delivery of solutions according to client needs and objectives.
- Monitor account performance, analyze sales metrics, and prepare regular reports for management and clients.
- Resolve client issues promptly and effectively, ensuring high levels of customer satisfaction and retention.
- Stay updated on industry trends, market conditions, and competitive activities to provide strategic insights to clients.
- Lead contract negotiations and renewals, ensuring terms are favorable and aligned with company goals.
- Participate in industry events, trade shows, and networking opportunities to expand Sutherlandās presence in the retail sector.
Qualifications
- Bachelorās degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in account management, sales, or business development, preferably in the retail industry.
- Proven ability to manage client relationships, negotiate contracts, and close deals.
- Strong analytical skills with the ability to interpret sales data and market trends.
- Excellent communication, presentation, and interpersonal skills.
- Self-motivated with a results-driven approach and a passion for exceeding targets.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
- Willingness to travel occasionally for client meetings and industry events.