job description
Join Mid Solutions Nusantara, a proud partner of Mekari, Indonesia's leading Software-as-a-Service (SaaS) company. As an Account Manager for Mekari Qontak, you will play a pivotal role in driving customer success and business growth in the vibrant market of Bali. Mekari Qontak is a cutting-edge omnichannel communication platform designed to revolutionize how businesses engage with their customers.
In this dynamic role, you will manage key client relationships, ensuring seamless adoption and utilization of Mekari Qontak's solutions. Your expertise will help businesses enhance their customer interactions through integrated communication channels, including WhatsApp, email, SMS, and more. This is an exceptional opportunity to contribute to digital transformation in Indonesia while advancing your career in a fast-paced, innovative environment.
At Mid Solutions Nusantara, we foster a culture of collaboration, innovation, and continuous learning. You'll work alongside a talented team dedicated to delivering exceptional value to our clients. If you are passionate about technology, customer success, and driving business impact, we invite you to apply and be part of our exciting journey.
Responsibility
- Develop and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and retention.
- Drive the adoption and effective use of Mekari Qontak's omnichannel communication platform among clients.
- Identify and pursue upsell and cross-sell opportunities to maximize revenue growth.
- Collaborate with internal teams, including sales, marketing, and product, to address client needs and enhance product offerings.
- Conduct regular business reviews with clients to assess their usage, gather feedback, and provide strategic recommendations.
- Monitor client performance metrics and proactively address any issues or concerns to ensure seamless operations.
- Stay updated on industry trends and competitive landscape to position Mekari Qontak as a market leader.
- Represent the company at industry events, webinars, and networking opportunities to build brand awareness and generate leads.
Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Proven experience in account management, customer success, or sales within the SaaS or technology industry.
- Strong understanding of omnichannel communication strategies and customer engagement platforms.
- Excellent communication, negotiation, and presentation skills.
- Ability to build and maintain long-term relationships with clients and stakeholders.
- Results-driven mindset with a track record of meeting or exceeding targets.
- Proficiency in CRM tools and data analysis to track client performance and identify opportunities.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.