job description
Are you a relationship-driven sales professional with a passion for enterprise technology? Synergix Technologies Pte Ltd is seeking a dedicated Account Manager to join our team in Jurong East. In this pivotal role, you will act as the primary point of contact for our valued clients, ensuring they derive maximum value from our ERP business software solutions.
The ideal candidate is a strategic thinker who excels at building long-term partnerships, identifying upsell opportunities, and ensuring high customer retention rates. You will work closely with our technical and implementation teams to ensure seamless service delivery and user satisfaction. If you are a results-oriented professional looking to grow your career within the competitive ERP landscape, we want to hear from you.
Responsibility
- Manage and nurture a portfolio of existing clients to ensure high retention and long-term satisfaction.
- Serve as the primary liaison between clients and internal product teams to resolve issues and streamline workflows.
- Conduct regular account reviews and health checks to ensure our ERP solutions align with client business objectives.
- Identify and pursue opportunities for product upgrades, module add-ons, and professional services.
- Provide training and onboarding support to key users to maximize product adoption.
- Develop and execute account expansion strategies to increase revenue growth within your assigned territory.
- Maintain detailed account documentation and pipeline reporting in the company CRM.
Qualifications
- Diploma or Bachelor’s degree in Business, Information Technology, or a related field.
- At least 2-3 years of experience in Account Management, Business Development, or Sales, preferably in the ERP or SaaS industry.
- Strong understanding of business processes and how ERP software integrates into daily operations.
- Excellent communication, interpersonal, and presentation skills.
- Proven ability to manage multiple client accounts effectively in a fast-paced environment.
- Self-motivated with a strong drive to hit retention and revenue targets.
- Proficiency in CRM software and standard office productivity tools.