job description
Join KamelMedia as an Account Manager and play a pivotal role in driving client success, expanding sales, and fostering long-term relationships in a dynamic BPO environment. Based in the vibrant hub of Canggu, Bali, youâll collaborate with a high-performing team to deliver exceptional service, optimize account performance, and contribute to the companyâs growth in the competitive digital and outsourcing landscape.
This is a unique opportunity for a results-driven professional to thrive in a fast-paced setting while enjoying the work-life balance that Bali offers. Your expertise in client management, strategic sales, and operational support will be key to exceeding targets and building a portfolio of satisfied, loyal clients.
At KamelMedia, we value innovation, accountability, and a client-first approach. If youâre passionate about delivering measurable results and growing within a forward-thinking organization, weâd love to hear from you.
Responsibility
- Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention through proactive engagement and strategic planning.
- Identify and pursue upsell and cross-sell opportunities to drive revenue growth and expand client relationships.
- Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing timely updates on account performance.
- Collaborate with internal teams (sales, operations, and marketing) to align client needs with company capabilities and deliver seamless service.
- Develop and present regular performance reports, insights, and recommendations to clients and stakeholders.
- Monitor industry trends and competitive landscapes to position KamelMedia as a leader in BPO solutions.
- Negotiate contracts and renewals, ensuring terms are favorable for both the client and the company.
- Maintain accurate records of client interactions, transactions, and feedback in CRM systems.
Qualifications
- Bachelorâs degree in Business Administration, Marketing, or a related field (or equivalent work experience).
- Proven track record of at least 3 years in account management, sales, or client success roles, preferably in BPO, digital services, or a similar industry.
- Strong communication, negotiation, and interpersonal skills with a client-centric mindset.
- Ability to analyze data, interpret KPIs, and translate insights into actionable strategies.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Self-motivated, target-driven, and capable of working independently in a remote or hybrid setting.
- Fluency in English (written and verbal); additional languages are a plus.
- Experience working in a multicultural or international environment is highly desirable.