job description
Join Sigma Global Technology as an Account Manager in the vibrant heart of Bali, where you’ll play a pivotal role in nurturing client relationships and overseeing the entire consultant lifecycle. This is a unique opportunity to bridge the gap between business needs and technical solutions while working in one of Indonesia’s most dynamic and culturally rich regions.
As an Account Manager, you will be the primary point of contact for key clients, ensuring their satisfaction and long-term partnership with Sigma Global Technology. Your strategic approach will drive business growth, enhance client retention, and optimize the performance of our consulting teams. Whether you're engaging with stakeholders, analyzing client needs, or coordinating with internal teams, your expertise will be instrumental in delivering exceptional service.
Based in Canggu, Bali, you’ll enjoy a collaborative work environment that values innovation, professionalism, and work-life balance. This role is perfect for a results-driven individual with a passion for client success and a knack for building lasting relationships.
Responsibility
- Serve as the primary liaison between clients and Sigma Global Technology, ensuring clear and consistent communication.
- Develop and maintain strong, long-lasting client relationships to drive retention and satisfaction.
- Oversee the full lifecycle of consultants, from onboarding to project completion, ensuring alignment with client expectations.
- Identify and pursue opportunities for upselling and cross-selling services to existing clients.
- Collaborate with internal teams (sales, marketing, and operations) to deliver seamless service and meet client objectives.
- Monitor client accounts for performance metrics, addressing any issues proactively to maintain high service standards.
- Prepare and present regular reports on account status, growth opportunities, and client feedback to senior management.
- Stay updated on industry trends and competitive landscape to provide strategic insights to clients.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent experience).
- Proven experience (3+ years) in account management, client relations, or a similar role, preferably in the technology or consulting sector.
- Strong interpersonal and communication skills, with the ability to build rapport with clients and internal stakeholders.
- Demonstrated ability to manage multiple accounts simultaneously while maintaining attention to detail.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Analytical mindset with the ability to interpret data and provide actionable recommendations.
- Self-motivated, proactive, and able to work independently in a fast-paced environment.
- Fluency in English; additional proficiency in Indonesian (Bahasa) is a plus.