job description
Join Tilaka Nusa Technology as an Account Manager and play a pivotal role in driving business growth, nurturing client relationships, and exceeding sales targets in Bali’s dynamic tech landscape. This is a unique opportunity to shape the future of our client portfolio while delivering exceptional service and innovative solutions.
As an Account Manager, you will be the bridge between our company and our valued clients, ensuring seamless communication, understanding their evolving needs, and aligning our offerings to meet their business objectives. Your strategic approach to account management will directly contribute to revenue growth, client retention, and long-term partnerships.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll work in a collaborative environment that values creativity, professionalism, and results. Whether you’re negotiating contracts, identifying upsell opportunities, or resolving client concerns, your expertise will be instrumental in our mission to deliver cutting-edge technology solutions.
Responsibility
- Develop and implement strategic account plans to drive revenue growth and client satisfaction.
- Build and maintain strong, long-lasting relationships with key clients, understanding their business needs and challenges.
- Achieve and exceed monthly, quarterly, and annual sales targets through effective account management.
- Collaborate with cross-functional teams (sales, marketing, product) to deliver tailored solutions that meet client expectations.
- Identify and pursue new business opportunities within existing accounts, including upselling and cross-selling.
- Monitor client satisfaction, address concerns proactively, and ensure timely resolution of issues.
- Prepare and present regular reports on account performance, market trends, and competitive insights.
- Stay updated on industry trends, emerging technologies, and best practices in account management.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent experience).
- Proven track record of at least 3 years in account management, sales, or business development, preferably in the technology sector.
- Strong negotiation, communication, and interpersonal skills with a client-centric approach.
- Ability to manage multiple accounts simultaneously while maintaining high attention to detail.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Goal-oriented mindset with a passion for achieving targets and driving business growth.
- Fluency in English (written and verbal); proficiency in Indonesian is a plus.
- Willingness to travel within Bali and occasionally to other regions as needed.