job description
Join PT. Trident Treehouse Consultancy as an Account Manager and become the bridge between our valued clients and our dynamic technical teams. In this pivotal role, you will ensure seamless service delivery, foster long-term client relationships, and drive business growth in Bali’s thriving market. If you thrive in a collaborative environment, possess strong communication skills, and are passionate about client success, this is your opportunity to shine.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll work in a fast-paced, innovative setting where your contributions directly impact our company’s reputation and client satisfaction. With a competitive salary range of Rp 4,000,000 – Rp 4,800,000 per month, this full-time position offers both professional growth and the chance to be part of a forward-thinking consultancy.
At PT. Trident Treehouse Consultancy, we value creativity, problem-solving, and a client-first mindset. If you’re ready to take your career to the next level in a supportive and dynamic environment, apply today!
Responsibility
- Serve as the primary point of contact for assigned client accounts, ensuring their needs and expectations are met.
- Collaborate with internal technical and sales teams to deliver high-quality solutions and services.
- Develop and maintain strong, long-lasting client relationships to drive retention and growth.
- Identify and pursue opportunities for upselling or cross-selling additional services.
- Monitor project timelines, budgets, and deliverables to ensure client satisfaction.
- Address and resolve client concerns or escalations in a timely and professional manner.
- Prepare and present regular reports on account status, performance metrics, and growth opportunities.
- Stay updated on industry trends and competitive offerings to provide strategic insights to clients.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Proven experience in account management, sales, or client services, preferably in a technical or consultancy environment.
- Excellent communication, negotiation, and interpersonal skills.
- Strong organizational and time-management abilities to handle multiple accounts efficiently.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Problem-solving mindset with a focus on delivering client-centric solutions.
- Fluency in English; additional languages are a plus.