job description
Join SSD GPS, a leader in innovative GPS and telematics solutions, as our Account Management Lead in the vibrant heart of Bali! We are seeking a dynamic and results-driven professional to champion service excellence and drive business growth in our key markets across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this pivotal role, you will lead a high-performing account management team, fostering long-term client relationships and ensuring the delivery of exceptional service. Youâll collaborate with cross-functional teams to align client needs with our cutting-edge GPS solutions, driving customer satisfaction and revenue growth. If you thrive in a fast-paced environment, are passionate about client success, and want to make an impact in a growing industry, this is the opportunity for you!
At SSD GPS, we value innovation, integrity, and teamwork. As our Account Management Lead, youâll have the chance to shape the future of our client relationships while enjoying the unique lifestyle that Bali offers. Whether youâre based in the cultural hub of Ubud, the bustling streets of Kuta, or the serene beaches of Nusa Dua, youâll be part of a team thatâs redefining excellence in GPS technology.
Ready to take your career to the next level? Apply now and be part of a team thatâs not just about resultsâitâs about creating lasting value for our clients and our business.
Responsibility
- Lead and mentor a team of account managers to ensure the delivery of exceptional client service and drive business growth.
- Develop and implement strategic account plans to maximize client retention and revenue opportunities.
- Collaborate with sales, marketing, and technical teams to align client needs with SSD GPS solutions.
- Monitor and analyze key performance metrics to identify trends, opportunities, and areas for improvement.
- Act as the primary point of contact for high-value clients, ensuring their needs are met and expectations exceeded.
- Conduct regular business reviews with clients to assess satisfaction, address concerns, and identify upsell opportunities.
- Stay updated on industry trends, competitive landscape, and emerging technologies to provide insights and recommendations to clients and internal teams.
- Represent SSD GPS at industry events, conferences, and client meetings to enhance brand visibility and credibility.
Qualifications
- Bachelorâs degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in account management, client relations, or sales, with at least 2 years in a leadership role.
- Proven track record of managing high-value client accounts and driving revenue growth.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication, negotiation, and presentation skills in English.
- Experience in the GPS, telematics, or technology industry is a plus.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.