job description
Join Integrated Health Plans as an Account Management Executive in our dynamic Bali office, where you’ll play a pivotal role in nurturing and expanding relationships with our prestigious corporate client portfolio. This is a unique opportunity to drive client satisfaction, identify growth opportunities, and contribute to the strategic success of a leading health solutions provider in Southeast Asia.
In this client-facing role, you will serve as the primary point of contact for assigned corporate accounts, ensuring seamless service delivery, proactive issue resolution, and alignment with client business objectives. Your ability to build trust, anticipate needs, and deliver tailored solutions will be key to fostering long-term partnerships. With Bali’s thriving business ecosystem as your backdrop, you’ll collaborate with cross-functional teams to enhance service offerings and drive revenue growth.
We’re looking for a results-driven professional with a passion for client servicing, exceptional communication skills, and a strategic mindset. If you thrive in a fast-paced environment and are committed to excellence, this role offers a rewarding career path with opportunities for professional development and impact.
Responsibility
- Manage and grow a portfolio of corporate clients, ensuring high levels of satisfaction and retention through proactive engagement and service excellence.
- Act as the primary liaison between clients and internal teams, coordinating resources to meet client needs and resolve inquiries efficiently.
- Develop and execute account strategies to identify upsell/cross-sell opportunities and drive revenue growth.
- Conduct regular business reviews with clients to assess performance, address concerns, and present value-added solutions.
- Collaborate with sales, marketing, and operations teams to align client servicing with company objectives and service improvements.
- Monitor client contract terms, renewals, and compliance, ensuring adherence to SLAs and company policies.
- Gather and analyze client feedback to inform product development and service enhancements.
- Prepare reports and presentations for stakeholders, highlighting account performance, trends, and strategic recommendations.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field; additional certifications in account management are a plus.
- Minimum 3 years of experience in client servicing, account management, or corporate sales, preferably in the healthcare or insurance sector.
- Proven track record of managing corporate accounts and achieving client retention and revenue targets.
- Excellent communication, negotiation, and interpersonal skills with the ability to build rapport at all organizational levels.
- Strong analytical and problem-solving abilities to assess client needs and propose data-driven solutions.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite (Excel, PowerPoint).
- Ability to work independently and collaboratively in a multicultural, fast-paced environment.
- Fluency in English; proficiency in Indonesian (Bahasa) is highly advantageous.