job description
Join Expedia Group as an Account Management Associate and become part of a dynamic team shaping the future of travel. This role offers a unique opportunity to develop your skills in account management, customer service, and operations within the global travel industry. You will work closely with leading hotels and international colleagues, ensuring seamless experiences for travelers worldwide.
Based in the vibrant locations of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will enjoy a collaborative work environment that values innovation, diversity, and professional growth. Whether you are fluent in English or Mandarin, your language skills will be a key asset in building strong relationships with partners and clients.
At Expedia Group, we are committed to fostering a culture of excellence and inclusivity. If you are passionate about travel, customer service, and driving operational success, this is the perfect role for you.
Responsibility
- Build and maintain strong relationships with hotel partners to ensure high levels of satisfaction and retention.
- Provide exceptional customer service and support to resolve inquiries and issues promptly.
- Collaborate with cross-functional teams to optimize operational processes and enhance service delivery.
- Monitor and analyze account performance, providing insights and recommendations for improvement.
- Assist in the onboarding of new hotel partners and ensure smooth integration into Expedia Group’s platform.
- Conduct regular check-ins with partners to gather feedback and address any concerns.
- Stay updated on industry trends and competitive landscape to identify opportunities for growth.
- Contribute to team projects and initiatives aimed at improving overall account management practices.
Qualifications
- Bachelor’s degree in Business, Hospitality, or a related field.
- Fluency in English or Mandarin, with strong verbal and written communication skills.
- Previous experience in customer service, sales, or account management is a plus.
- Excellent interpersonal skills with the ability to build rapport and trust with clients.
- Strong problem-solving abilities and a proactive approach to addressing challenges.
- Proficiency in Microsoft Office Suite and CRM tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Passion for the travel industry and a desire to contribute to its growth.