job description
Join AEON, a leading name in retail and consumer products, as a Wellness Team Leader in the vibrant heart of Denpasar, Bali. This is your chance to take the helm of a dynamic wellness-focused retail team, driving operational excellence and customer satisfaction in one of the most exciting markets in Southeast Asia.
As a Team Leader, you will play a pivotal role in shaping the customer experience, leading a motivated team, and ensuring the seamless operation of our wellness department. Your retail expertise will be key to fostering a culture of service excellence, teamwork, and continuous improvement. Whether you're coaching staff, optimizing sales strategies, or maintaining high standards of product presentation, your leadership will directly impact our success.
Bali’s thriving retail landscape offers a unique blend of local charm and international appeal, making this an ideal opportunity for professionals passionate about wellness, retail management, and team development. If you have a proven track record in retail and a desire to lead in a fast-paced, customer-centric environment, we want to hear from you!
Responsibility
- Lead and supervise a team of wellness retail associates, ensuring high levels of productivity, engagement, and customer service.
- Develop and implement sales strategies to meet and exceed targets for wellness products and services.
- Monitor inventory levels, coordinate with suppliers, and ensure product availability to meet customer demand.
- Train, mentor, and motivate team members to deliver exceptional service and achieve performance goals.
- Maintain a clean, organized, and visually appealing retail environment in alignment with AEON’s brand standards.
- Handle customer inquiries, complaints, and feedback professionally, ensuring a positive resolution.
- Analyze sales data and market trends to identify opportunities for growth and improvement.
- Collaborate with cross-functional teams, including marketing and operations, to execute promotions and events.
Qualifications
- Minimum 3 years of experience in retail, with at least 1 year in a leadership or supervisory role.
- Proven track record in driving sales, managing teams, and improving operational efficiency in a retail setting.
- Strong knowledge of wellness products, customer service best practices, and retail management.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in inventory management, POS systems, and basic Microsoft Office tools.
- Passion for health, wellness, and customer satisfaction with a results-driven mindset.
- Fluency in English; knowledge of Bahasa Indonesia is a plus.