job description
Join Nezda Technologies as a Virtual Pharmacist Customer Service Representative (CSR) and become a vital part of our dynamic healthcare team. This is a unique opportunity to leverage your pharmaceutical expertise in a remote BPO setting, providing exceptional support to patients and healthcare professionals from the comfort of your home in Bali.
As a Pharmacist CSR, you will handle inquiries, process prescriptions, and ensure seamless communication between patients and healthcare providers. With a competitive salary of up to ₱28,000 per month, flexible remote work, and the chance to start immediately, this role is perfect for licensed pharmacists with BPO experience looking to advance their careers in a global healthcare environment.
Why apply? Enjoy work-life balance in Bali’s serene locations while contributing to a mission-driven healthcare team. Apply now and take the next step in your professional journey!
Responsibility
- Provide accurate and timely responses to patient and healthcare provider inquiries via phone, email, and chat.
- Process and verify prescription orders while ensuring compliance with healthcare regulations.
- Collaborate with medical professionals to resolve complex patient cases and medication-related concerns.
- Maintain detailed records of patient interactions and transactions in compliance with data privacy laws.
- Educate patients on medication usage, side effects, and proper administration.
- Assist in troubleshooting issues related to insurance claims, billing, and prescription refills.
- Participate in continuous training to stay updated on pharmaceutical best practices and company protocols.
- Uphold high standards of customer service and professionalism in all interactions.
Qualifications
- Bachelor’s degree in Pharmacy or equivalent; licensed pharmacist in the Philippines.
- Minimum of 2 years of experience in a BPO or customer service role, preferably in healthcare.
- Strong knowledge of pharmaceutical products, medical terminology, and healthcare regulations.
- Excellent communication skills in English, both written and verbal.
- Proficient in using CRM software, Microsoft Office, and virtual communication tools.
- Ability to work independently in a remote setting with reliable internet connectivity.
- Detail-oriented with strong problem-solving and multitasking abilities.
- Willingness to work flexible hours, including possible shifts to accommodate global clients.