job description
Join MedSpecialized as a Virtual Medical Assistant and play a pivotal role in supporting radiology scheduling and prior authorization processes for healthcare providers. As part of our dynamic team, you will ensure seamless coordination between patients, healthcare facilities, and insurance providers, contributing to efficient and high-quality patient care.
MedSpecialized, in partnership with DrCatalyst (DrC), a leading healthcare staffing organization with over 250 billable staff in the Philippines, is expanding its operations to Bali. This is an exciting opportunity to work in a remote setting while being part of a global healthcare network.
If you are detail-oriented, possess strong communication skills, and have a passion for healthcare administration, we invite you to apply and grow your career with us.
Responsibility
- Coordinate radiology appointments and procedures for patients, ensuring accurate scheduling and timely confirmations.
- Handle prior authorization requests for radiology services, liaising with insurance companies to secure approvals.
- Maintain up-to-date patient records and ensure all documentation is accurate and compliant with healthcare regulations.
- Communicate effectively with patients, healthcare providers, and insurance representatives to resolve scheduling conflicts or authorization issues.
- Utilize electronic health record (EHR) systems and other healthcare software to manage patient information and scheduling.
- Provide administrative support to radiology departments, including managing referrals and follow-up appointments.
- Ensure compliance with HIPAA and other healthcare privacy regulations in all interactions and documentation.
- Collaborate with the broader MedSpecialized team to streamline processes and improve patient care coordination.
Qualifications
- High school diploma or equivalent; additional certification in medical assisting or healthcare administration is a plus.
- Minimum of 1 year of experience in a healthcare setting, preferably in radiology scheduling or prior authorization.
- Strong understanding of medical terminology, especially related to radiology and insurance processes.
- Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and healthcare providers.
- Proficiency in using EHR systems and Microsoft Office Suite.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks efficiently.
- Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
- Ability to work independently in a remote setting while being part of a collaborative team.