job description
Join Nezda Technologies as a Virtual Healthcare Customer Service Representative (CSR) and be part of a dynamic team delivering exceptional support in the healthcare BPO sector. This remote opportunity offers a competitive ₱31K monthly package, flexible work arrangements, and the chance to grow in a fast-paced, patient-centered environment.
As a Healthcare CSR, you will serve as the first point of contact for patients, healthcare providers, and insurance companies, ensuring seamless communication and resolution of inquiries. Whether you’re assisting with appointment scheduling, verifying insurance details, or addressing billing concerns, your role is critical in enhancing patient satisfaction and operational efficiency.
We welcome High School or Senior High School graduates with 6+ months of Healthcare BPO experience to apply. If you’re passionate about healthcare, possess strong communication skills, and thrive in a virtual setting, this is your chance to make a meaningful impact while enjoying a rewarding career.
Note: This role is 100% remote, with candidates based in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung) strongly encouraged to apply.
Responsibility
- Provide exceptional customer service to patients, healthcare providers, and insurance companies via phone, email, and chat.
- Handle inbound and outbound calls to verify patient information, schedule appointments, and resolve billing or insurance inquiries.
- Accurately document and update patient records in compliance with healthcare data privacy regulations (e.g., HIPAA).
- Assist with insurance verification, claims processing, and prior authorization requests to ensure timely service delivery.
- Collaborate with cross-functional teams to escalate and resolve complex issues efficiently.
- Maintain a high level of professionalism and empathy while interacting with distressed or confused callers.
- Meet and exceed performance metrics such as call resolution time, customer satisfaction scores, and first-call resolution rates.
- Stay updated on healthcare industry trends, company policies, and procedural changes to provide accurate information.
Qualifications
- Minimum 6 months of experience in a Healthcare BPO, Call Center, or Customer Service role.
- High School Diploma or Senior High School Certificate (higher education is a plus).
- Excellent English communication skills (verbal and written) with a neutral accent.
- Proficient in basic computer applications (e.g., Microsoft Office, CRM systems, healthcare databases).
- Strong problem-solving and multitasking abilities with attention to detail.
- Ability to work flexible shifts, including evenings, weekends, or holidays as needed.
- Familiarity with healthcare terminology, insurance processes, or medical billing is highly advantageous.
- Reliable internet connection and a quiet workspace for remote work.