job description
Join iOPEX Technologies as a Customer Service Specialist in our Pioneer Team and become a key player in supporting US operations with your asset management expertise. This is a unique opportunity to work with a global leader in technology-driven business solutions while enjoying the vibrant lifestyle of Bali, Indonesia.
At iOPEX, we empower our team with competitive benefits, including health insurance, performance bonuses, and a clear path for career growth. We believe in work-life balance, offering flexible schedules and a collaborative work environment that fosters innovation and excellence.
As part of our Pioneer Team, you’ll have the chance to earn up to USD 10,000 in commissions on top of your base salary, making this role both rewarding and lucrative. If you’re passionate about delivering exceptional customer service and thrive in a dynamic, fast-paced setting, we want to hear from you!
Responsibility
- Provide exceptional customer support to US-based clients via phone, email, and chat, ensuring high satisfaction and resolution rates.
- Manage and track asset-related inquiries, including troubleshooting, updates, and service requests with accuracy and efficiency.
- Collaborate with cross-functional teams to resolve complex customer issues and escalate concerns as needed.
- Maintain detailed records of customer interactions, transactions, and follow-ups in CRM systems.
- Identify upsell and cross-sell opportunities to drive revenue growth and meet commission targets.
- Stay updated on product knowledge and industry trends to provide informed and proactive support.
- Participate in team training and development programs to enhance skills and performance.
- Adhere to company policies and compliance standards while delivering service excellence.
Qualifications
- Minimum 2+ years of experience in customer service, call center, or asset management roles.
- Excellent English communication skills (written and verbal) with a neutral accent.
- Proven ability to handle high-volume inquiries in a fast-paced environment.
- Strong problem-solving and analytical skills with a customer-centric approach.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office tools.
- Self-motivated with a results-driven mindset and a passion for exceeding targets.
- Ability to work flexible shifts, including evenings or weekends, to support US time zones.
- Bachelor’s degree in Business, Communications, or related fields is a plus.