job description
Join Lexmark International, a global leader in imaging and printing solutions, as our Virtual Desktop Engineer & Service Delivery Manager in the stunning island of Bali! This hybrid role offers the perfect blend of professional growth and tropical lifestyle, allowing you to work from vibrant locations like Canggu, Ubud, or Denpasar while delivering cutting-edge virtual desktop services.
As the bridge between our Virtual Desktop Services (VDS) team and key stakeholders—including customers, business leaders, and Xerox GIPS IT—you’ll ensure seamless service delivery, optimize performance, and drive innovation in our digital workspace solutions. This role is ideal for a tech-savvy professional with a passion for IT service management, cloud technologies, and customer-centric problem-solving.
You’ll collaborate with cross-functional teams to design, implement, and maintain virtual desktop environments, ensuring high availability, security, and scalability. With a focus on continuous improvement, you’ll monitor service metrics, troubleshoot issues, and implement best practices to enhance user experience and operational efficiency. If you thrive in a dynamic, hybrid work environment and want to make an impact in a global tech company, this is your opportunity!
Lexmark offers a competitive salary, comprehensive benefits, and a supportive work culture that values innovation and work-life balance. Enjoy the flexibility of hybrid work while contributing to mission-critical IT services that empower businesses worldwide.
Responsibility
- Oversee the end-to-end delivery of Virtual Desktop Services (VDS), ensuring alignment with business objectives and customer expectations.
- Collaborate with stakeholders (customers, business leaders, and IT teams) to define service requirements, SLAs, and performance benchmarks.
- Design, deploy, and manage virtual desktop environments using technologies like VMware Horizon, Citrix Virtual Apps, or Microsoft Azure Virtual Desktop.
- Monitor service performance, troubleshoot issues, and implement proactive measures to minimize downtime and enhance user experience.
- Develop and maintain documentation for service processes, incident reports, and knowledge bases to ensure operational transparency.
- Lead continuous improvement initiatives to optimize virtual desktop infrastructure, security, and cost efficiency.
- Provide technical guidance and mentorship to junior team members, fostering a culture of innovation and collaboration.
- Ensure compliance with IT security policies, data protection regulations, and industry best practices.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- 5+ years of experience in IT service delivery, virtual desktop engineering, or cloud infrastructure management.
- Hands-on experience with virtual desktop technologies (VMware Horizon, Citrix, Azure Virtual Desktop) and cloud platforms (AWS, Azure, or GCP).
- Strong understanding of ITIL frameworks, service management tools (e.g., ServiceNow), and incident/problem management processes.
- Proficient in scripting (PowerShell, Python) and automation tools to streamline IT operations.
- Excellent communication and stakeholder management skills, with the ability to translate technical concepts for non-technical audiences.
- Certifications such as ITIL v4, VMware Certified Professional (VCP), or Microsoft Certified: Azure Administrator are a plus.
- Experience working in a hybrid or remote environment, with a self-driven and results-oriented mindset.