job description
Join Impact Power Mandiri as a VIP Front Office Associate and become the face of premium hospitality in Bali’s most exclusive destinations. This role offers a unique opportunity to deliver world-class service to high-profile guests, ensuring their experience is seamless, luxurious, and unforgettable from arrival to departure.
Based in the vibrant heart of Canggu, Badung, you’ll work in a dynamic environment where attention to detail, professionalism, and a passion for hospitality are paramount. Whether welcoming VIP guests, managing registrations, or coordinating personalized services, your role will be pivotal in upholding our reputation for excellence.
If you thrive in fast-paced settings, possess impeccable interpersonal skills, and take pride in creating exceptional guest experiences, we invite you to apply. This contract position offers competitive compensation, professional growth, and the chance to work alongside a team of hospitality experts in one of Bali’s most sought-after locations.
Responsibility
- Greet and assist VIP guests with warmth, professionalism, and discretion upon arrival and departure.
- Manage seamless check-in and check-out processes, ensuring all documentation and preferences are accurately recorded.
- Coordinate with concierge, housekeeping, and management to fulfill special requests and enhance guest satisfaction.
- Maintain a polished and welcoming front desk environment, adhering to premium service standards.
- Handle confidential guest information with integrity and compliance with data protection policies.
- Resolve inquiries or concerns promptly, escalating issues to management when necessary.
- Assist in organizing VIP amenities, transportation, and personalized itineraries as required.
- Uphold brand standards through consistent, high-quality interactions and appearance.
Qualifications
- Minimum 1–2 years of experience in front office, guest relations, or luxury hospitality roles.
- Fluent in English (written and spoken); additional languages (e.g., Mandarin, Japanese) are a plus.
- Exceptional communication, interpersonal, and problem-solving skills.
- Impeccable grooming, professional demeanor, and a customer-centric mindset.
- Proficient in MS Office and property management systems (PMS); training will be provided.
- Ability to work flexible shifts, including weekends and holidays, in a high-pressure environment.
- Strong organizational skills with keen attention to detail.
- Passion for delivering 5-star service and creating memorable guest experiences.