job description
Are you a dynamic and results-driven professional with a passion for building long-lasting client relationships? Private Advertiser is seeking a VIP Account Manager to join our elite team in Bali’s most vibrant business hubs (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung).
In this high-impact role, you will be the trusted advisor to our most valued clients, ensuring their satisfaction, loyalty, and growth through strategic retention initiatives. Your expertise in account management and client success will directly contribute to our company’s revenue stability and expansion in the competitive Indonesian market.
This is a unique opportunity to work in a fast-paced, international environment while enjoying the unparalleled lifestyle of Bali. If you thrive in a client-facing role and have a proven track record in retention strategies, we want to hear from you!
Responsibility
- Develop and execute client retention strategies to minimize churn and maximize lifetime value for VIP accounts.
- Build and maintain strong, trust-based relationships with high-profile clients through regular check-ins, performance reviews, and proactive solutions.
- Identify upsell and cross-sell opportunities to drive revenue growth from existing accounts.
- Collaborate with sales, marketing, and product teams to align client needs with company offerings.
- Monitor client satisfaction metrics (NPS, CSAT) and implement corrective actions to address concerns.
- Prepare and present customized reports and insights to clients, demonstrating ROI and value delivered.
- Stay updated on industry trends and competitor activities to position our services competitively.
- Handle escalations and resolve conflicts with diplomacy and efficiency to preserve client trust.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Minimum 3+ years of experience in account management, client success, or sales, with a focus on retention.
- Proven track record of managing high-value accounts and achieving retention targets.
- Exceptional communication, negotiation, and presentation skills in English (Bahasa Indonesia is a plus).
- Strong analytical abilities to interpret data and derive actionable insights.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office/Google Workspace.
- Self-motivated, results-oriented, and able to work independently in a remote or hybrid setting.
- Experience in the media, advertising, or digital marketing industry is highly advantageous.