job description
Join Foundever as a Travel Support Agent and become part of a dynamic team dedicated to delivering exceptional customer service in the travel and hospitality industry. This is a fantastic opportunity for experienced BPO professionals to work in a day shift role, providing support to travelers and ensuring their journeys are smooth and hassle-free.
As a Travel Support Agent, you will be the first point of contact for customers, assisting them with inquiries, resolving concerns, and handling escalations with professionalism and empathy. Your role is crucial in maintaining customer satisfaction and loyalty, making every interaction a positive experience.
If you have a passion for travel, excellent communication skills, and at least 1 year of BPO experience, we want you on our team! Enjoy a competitive salary, a supportive work environment, and the chance to grow your career in one of Bali's most vibrant industries.
Responsibility
- Provide timely and accurate responses to customer inquiries via phone, email, and chat.
- Handle and resolve customer complaints and escalations with professionalism and efficiency.
- Assist travelers with booking modifications, cancellations, and refunds.
- Offer personalized travel recommendations and support to enhance customer experience.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to ensure seamless service delivery.
- Stay updated on travel policies, promotions, and industry trends.
- Uphold company standards for customer service excellence.
Qualifications
- Minimum of 1 year of BPO experience, preferably in travel or hospitality.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Customer-focused mindset with a passion for delivering exceptional service.
- Proficiency in using CRM systems and Microsoft Office tools.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Flexibility to adapt to changing priorities and customer needs.
- High school diploma or equivalent; additional qualifications in tourism or hospitality are a plus.