job description
Join Foundever as a Travel Service Representative and become the voice of exceptional customer service in Baliâs thriving tourism industry. In this dynamic day shift role, youâll deliver personalized support to global travelers, resolving inquiries and escalations with professionalism and empathy. This is your chance to combine your passion for travel with a rewarding career in a fast-paced BPO environment.
Based in the heart of Badungâclose to Canggu, Ubud, and Denpasarâyouâll work with a diverse team to ensure seamless experiences for customers planning their dream getaways. With 1+ year of BPO experience, youâll thrive in a role that values communication, problem-solving, and a customer-first mindset.
Foundever offers a competitive salary, career growth opportunities, and a collaborative workplace where your contributions make a real impact. If youâre ready to elevate your customer service career in Baliâs vibrant business hub, apply now!
Responsibility
- Provide high-quality customer support via phone, email, and chat for travel-related inquiries.
- Respond to and resolve escalations efficiently, ensuring customer satisfaction and retention.
- Assist customers with booking modifications, cancellations, and refunds while adhering to company policies.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Collaborate with cross-functional teams to improve service standards and address recurring issues.
- Stay updated on travel industry trends, promotions, and policies to provide informed assistance.
- Handle high-volume inquiries during peak seasons with professionalism and urgency.
- Uphold brand reputation by delivering consistent, empathetic, and solution-oriented support.
Qualifications
- Minimum 1 year of experience in BPO, call center, or customer service roles.
- Excellent English communication skills (written and verbal) with a neutral accent.
- Proven ability to handle customer escalations and de-escalate conflicts.
- Strong problem-solving and multitasking abilities in a fast-paced environment.
- Familiarity with CRM tools (e.g., Zendesk, Salesforce) and travel booking systems is a plus.
- Day shift availability with flexibility to adapt to changing schedules.
- Passion for travel and hospitality with a customer-centric approach.
- High school diploma or equivalent; bachelorâs degree in tourism, communications, or related fields is advantageous.