job description
Join Foundever as a Customer Service Agent and be part of a global leader in customer experience management. This role offers a PHP 1,000 Day 1 bonus for qualified candidates with at least 6 months of experience in Customer Care (CCE) or Customer Facing Experience (CFE).
In this dynamic position, you will serve as the first point of contact for customers, delivering exceptional service by addressing inquiries, resolving concerns, and handling escalations with professionalism and empathy. Your role is critical in ensuring customer satisfaction and loyalty, contributing directly to the company’s success.
Based in the vibrant regions of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung), this opportunity combines a rewarding career with the chance to live in one of the world’s most sought-after destinations. Whether you're a seasoned professional or looking to advance your career in customer service, this role offers growth, stability, and a supportive work environment.
Responsibility
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Resolve customer concerns and complaints with empathy and efficiency.
- Handle and de-escalate customer escalations to ensure satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service quality and customer experience.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Provide feedback to management on recurring customer issues and suggestions for improvement.
- Stay updated on product knowledge and company updates to deliver accurate information.
Qualifications
- Minimum 6 months of experience in Customer Care (CCE) or Customer Facing Experience (CFE).
- Excellent English communication skills, both written and verbal.
- Strong problem-solving and conflict resolution abilities.
- Ability to work in a fast-paced environment with a customer-centric approach.
- Proficiency in using CRM systems and customer service software.
- High attention to detail and organizational skills.
- Flexibility to work in shifts, including weekends and holidays, as required.
- Previous experience in a call center or BPO industry is a plus.