job description
Join Star Activation as a Trading Support Executive and play a pivotal role in delivering exceptional bilingual support to our global clientele. Based in the vibrant locales of Bali, you will be the bridge between our trading operations and customers, ensuring seamless communication and resolution of inquiries in both English and Mandarin. This role is perfect for individuals who thrive in dynamic environments and are passionate about customer satisfaction and operational excellence.
As part of our team, you will work closely with traders, analysts, and customer service teams to provide real-time support, troubleshoot issues, and maintain high standards of service. Your ability to communicate effectively in multiple languages and your keen eye for detail will be instrumental in enhancing our customer experience and operational efficiency.
If you are a proactive problem-solver with a strong customer-centric approach and a flair for languages, we invite you to apply and grow your career with us in one of Bali's most exciting work environments.
Responsibility
- Provide professional bilingual support (English and Mandarin) to resolve customer inquiries and issues promptly.
- Act as a liaison between customers and the trading team to ensure smooth communication and transaction processing.
- Monitor and respond to customer queries via email, phone, and live chat, maintaining a high level of professionalism and accuracy.
- Assist in troubleshooting trading platform issues and escalate technical problems to the relevant teams.
- Maintain detailed records of customer interactions, transactions, and feedback to improve service quality.
- Collaborate with internal teams to identify and implement process improvements for better customer support.
- Stay updated on market trends, trading policies, and platform updates to provide informed assistance.
- Ensure compliance with company policies and regulatory requirements in all customer interactions.
Qualifications
- Bachelor’s degree in Business, Finance, Economics, or a related field.
- Fluency in both English and Mandarin (written and spoken) is essential.
- Minimum of 2 years of experience in customer support, trading support, or a related role.
- Strong understanding of trading platforms, financial markets, and basic trading concepts.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Proficiency in Microsoft Office Suite and customer support software.
- High attention to detail and a commitment to delivering exceptional customer service.