job description
Are you a highly organized professional with a passion for shaping the future of education? RecruitFirst is seeking a dedicated Tertiary Education Programme Management and Operations Specialist to join our team in the West Region. In this pivotal role, you will be the backbone of academic and operational excellence, ensuring that educational programs run seamlessly and effectively.
You will play a critical role in supporting academic departments, coordinating student-facing initiatives, and streamlining internal administrative processes. The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and possesses a deep commitment to delivering high-quality service to students and faculty members alike. If you are detail-oriented, possess excellent communication skills, and are eager to make a tangible impact in the education sector, we invite you to apply.
Responsibility
- Coordinate the end-to-end administration of tertiary education programmes, ensuring adherence to academic policies.
- Manage student registration processes, course scheduling, and examination logistics.
- Serve as the primary point of contact for student and faculty inquiries, providing timely and accurate information.
- Monitor programme performance metrics and prepare comprehensive reports for management review.
- Collaborate with internal departments to facilitate workshops, seminars, and orientation events.
- Maintain and update student records in the institutional database with high precision.
- Identify process improvement opportunities to enhance operational efficiency within the department.
- Support general office administrative duties to ensure smooth daily operations.
Qualifications
- Degree in Business Administration, Education Management, or a related field.
- At least 2-3 years of experience in programme management or administrative operations within an education setting.
- Proficiency in Microsoft Office Suite and student management information systems (SIS).
- Exceptional verbal and written communication skills with a professional demeanor.
- Strong organizational abilities with the capacity to manage multiple competing deadlines.
- Proven ability to work independently and as part of a collaborative, fast-paced team.
- Strong analytical mindset with a focus on data accuracy and process optimization.
- Passionate about tertiary education and improving the student experience.