job description
Join TTEC as a Telecommunications Specialist in the vibrant heart of Bali and become a key player in delivering exceptional customer experiences. This role offers a competitive salary package of up to ₱28,000 per month, along with opportunities for professional growth in a dynamic, global environment.
As part of our team, you will collaborate with industry-leading telecom providers to resolve complex customer inquiries, troubleshoot technical issues, and ensure seamless service delivery. Your expertise will directly contribute to customer satisfaction, team success, and the overall reputation of TTEC as a leader in customer experience solutions.
Based in Canggu, Badung, you’ll enjoy a modern workspace, a supportive team culture, and the chance to work with cutting-edge telecommunications technologies. Whether you're assisting with billing inquiries, service activations, or technical support, your role will be pivotal in shaping positive customer interactions.
If you’re passionate about technology, thrive in a fast-paced environment, and take pride in delivering outstanding service, this is your opportunity to make an impact with a globally recognized company.
Responsibility
- Provide high-quality customer support via phone, email, and chat for telecommunications services, ensuring resolution of inquiries and complaints in a timely manner.
- Troubleshoot and resolve technical issues related to internet, voice, and data services, guiding customers through step-by-step solutions.
- Assist customers with account management, including billing inquiries, payment processing, and service upgrades/downgrades.
- Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring seamless service delivery and customer satisfaction.
- Maintain accurate and detailed records of customer interactions in CRM systems, adhering to company policies and compliance standards.
- Stay updated on the latest telecommunications products, services, and industry trends to provide informed and relevant support.
- Meet and exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction scores.
- Participate in training and development programs to enhance technical knowledge and customer service skills.
Qualifications
- A minimum of 1-2 years of experience in customer service, preferably in the telecommunications or call center industry.
- Strong communication skills in English, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
- Familiarity with telecommunications products and services, including broadband, mobile, and VoIP technologies.
- Proven ability to multitask and work under pressure in a fast-paced environment while maintaining a high level of accuracy and professionalism.
- Proficiency in using CRM software and Microsoft Office tools (e.g., Excel, Word) for documentation and reporting.
- Strong problem-solving and analytical skills to diagnose and resolve customer issues efficiently.
- A customer-centric mindset with a passion for delivering exceptional service and building long-term customer relationships.
- Availability to work in shifting schedules, including weekends and holidays, as required by business needs.