job description
Join TTEC, a global leader in customer experience solutions, and take the next step in your career as a Financial Customer Support Specialist. This is a unique opportunity to work remotely from the vibrant locations of Bali, including Canggu, Ubud, Denpasar, and more, while delivering exceptional service to financial clients worldwide.
In this role, you’ll be at the forefront of customer interactions, providing real-time support via chat and digital channels. Your contributions will directly impact customer satisfaction and team success, ensuring seamless financial transactions and resolving inquiries with professionalism and efficiency.
At TTEC, we value collaboration, innovation, and growth. You’ll work alongside a dynamic team, receive ongoing training, and have access to career development opportunities in a supportive, remote-friendly environment.
If you’re passionate about customer service, finance, and technology, and thrive in a fast-paced setting, this role is your chance to earn up to ₱28,350 per month while enjoying the flexibility of working from Bali’s most sought-after locations.
Responsibility
- Provide real-time financial support to customers via chat, email, and digital platforms, ensuring accurate and timely responses.
- Assist clients with account inquiries, transactions, and troubleshooting financial service issues.
- Maintain a high level of professionalism and empathy in all customer interactions, adhering to company and regulatory guidelines.
- Collaborate with team members to share best practices and contribute to continuous process improvements.
- Document customer interactions and resolutions meticulously in CRM systems for compliance and quality assurance.
- Meet and exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Stay updated on financial products, services, and industry trends to provide informed and relevant support.
- Participate in training sessions and team meetings to enhance skills and align with organizational goals.
Qualifications
- Minimum 1-2 years of experience in customer service, preferably in financial, banking, or fintech sectors.
- Excellent written and verbal communication skills in English; additional languages are a plus.
- Strong problem-solving abilities and attention to detail, with a focus on delivering accurate solutions.
- Proficiency in digital communication tools (e.g., live chat, CRM software, Microsoft Office).
- Ability to work independently in a remote setting while maintaining productivity and accountability.
- Familiarity with financial terminology, regulations, and compliance standards is advantageous.
- High school diploma or equivalent; bachelor’s degree in Finance, Business, or related fields is a plus.
- Reliable internet connection and a quiet workspace conducive to remote work.