job description
Join Maximma Graphics System Corp. as a Technical Support Specialist in beautiful Bali and play a pivotal role in shaping our company’s reputation through exceptional after-sales service. This position is ideal for a detail-oriented professional who thrives in a customer-facing role, ensuring client satisfaction while maintaining the highest standards of technical support.
As part of our dynamic team, you will serve as the bridge between our cutting-edge graphics solutions and our valued clients. Your expertise will not only resolve technical inquiries but also enhance customer loyalty by delivering proactive, personalized support. Bali’s vibrant business ecosystem offers a unique opportunity to grow your career while enjoying a work-life balance in a tropical paradise.
We are seeking a motivated individual with a passion for problem-solving, communication, and technical excellence. If you’re eager to contribute to a company that values innovation and customer-centricity, this is your chance to make a lasting impact.
Responsibility
- Provide timely and effective technical support to clients post-purchase, ensuring seamless operation of graphics systems and software.
- Diagnose and troubleshoot hardware/software issues, offering step-by-step solutions via phone, email, or remote assistance.
- Conduct product training sessions for clients to maximize their understanding and utilization of our solutions.
- Collaborate with the sales and engineering teams to gather customer feedback and identify opportunities for product improvements.
- Maintain accurate records of customer interactions, technical issues, and resolutions in our CRM system.
- Develop and distribute user-friendly guides, FAQs, and tutorials to empower clients with self-service resources.
- Proactively follow up with customers to ensure long-term satisfaction and address any recurring concerns.
- Stay updated on the latest industry trends and product updates to deliver informed and relevant support.
Qualifications
- Minimum 2 years of experience in technical support, customer service, or a related field, preferably in the graphics/printing industry.
- Strong problem-solving skills with the ability to analyze technical issues and provide clear, actionable solutions.
- Excellent communication skills in English (written and verbal) to interact professionally with diverse clients.
- Proficiency in graphics software (e.g., Adobe Creative Suite, CorelDRAW) and basic hardware troubleshooting.
- Customer-oriented mindset with a passion for delivering exceptional service and building long-term relationships.
- Ability to work independently and collaboratively in a fast-paced, remote or hybrid environment.
- Familiarity with CRM tools (e.g., Salesforce, Zoho) and ticketing systems is a plus.
- Bachelor’s degree in Computer Science, IT, Engineering, or a related field is preferred but not mandatory.