job description
Join CBM Pte Ltd as a Customer Response & Service Officer in beautiful Bali and play a pivotal role in ensuring seamless operational support for our clients. This position is ideal for proactive professionals who thrive in dynamic environments, providing on-site assistance for daily operational faults in Electronic Payment Systems (EPS) and other critical incidents.
As the first point of contact for service activations, you will be the face of our commitment to excellence, resolving issues efficiently while maintaining the highest standards of customer satisfaction. Bali’s vibrant business landscape offers a unique opportunity to grow your career in a role that blends technical problem-solving with exceptional service delivery.
If you are passionate about delivering solutions under pressure and enjoy working in a collaborative, fast-paced setting, this is your chance to make a tangible impact. Apply today and be part of a team that values precision, responsiveness, and customer-centric innovation.
Responsibility
- Respond promptly to system activations and alerts to provide on-site or remote assistance for operational faults in EPS and related systems.
- Diagnose and resolve technical issues efficiently, ensuring minimal downtime for clients and end-users.
- Document all incidents, actions taken, and resolutions in compliance with company protocols and industry standards.
- Collaborate with cross-functional teams, including IT, engineering, and customer support, to escalate and resolve complex issues.
- Conduct regular preventive maintenance checks and system audits to proactively identify potential risks.
- Provide clear, professional communication to stakeholders, including clients and internal teams, regarding incident status and resolutions.
- Maintain up-to-date knowledge of EPS technologies, industry trends, and best practices to enhance service delivery.
- Uphold strict confidentiality and security protocols when handling sensitive operational data.
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Electronics, Engineering, or a related field.
- Minimum 2 years of experience in technical support, customer service, or a similar role, preferably in payment systems or financial services.
- Strong problem-solving skills with the ability to troubleshoot technical issues under pressure.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Familiarity with Electronic Payment Systems (EPS), POS terminals, or similar technologies is highly advantageous.
- Ability to work flexible hours, including weekends and public holidays, as required by operational needs.
- Proven track record of delivering high-quality customer service in a fast-paced environment.
- Willingness to travel within Bali or to other regions as needed for on-site support.