job description
Join Eats365, a leading provider of cloud-based restaurant POS systems, as a Technical Support Specialist in the vibrant heart of Bali. Our innovative platform empowers restaurants across 32 global markets by streamlining orders, payments, and kitchen operations with modular add-ons tailored to each business’s unique needs.
In this role, you’ll be the go-to expert for troubleshooting, resolving technical issues, and ensuring seamless system performance for our clients. You’ll collaborate with a dynamic team to deliver exceptional customer support, drive user satisfaction, and contribute to the continuous improvement of our cutting-edge POS solutions.
Based in Canggu, you’ll enjoy a fast-paced, collaborative environment with opportunities to grow your technical skills while making a tangible impact on the hospitality industry. Whether you’re assisting with software configurations, diagnosing hardware issues, or training users, your work will directly enhance the efficiency of restaurants worldwide.
Responsibility
- Provide timely and effective technical support to restaurant clients via phone, email, and chat.
- Troubleshoot and resolve POS system issues, including software bugs, hardware malfunctions, and connectivity problems.
- Configure and customize Eats365 POS solutions to meet the unique needs of each restaurant.
- Conduct remote and on-site training for end-users to ensure smooth adoption of the system.
- Document technical issues, solutions, and customer interactions in a detailed knowledge base.
- Collaborate with the development team to report recurring issues and suggest system improvements.
- Monitor system performance and proactively address potential issues before they impact clients.
- Stay updated on industry trends and new features to provide accurate and up-to-date support.
Qualifications
- A diploma or degree in Computer Science, IT, or a related field (or equivalent work experience).
- Proven experience in technical support, IT helpdesk, or customer service, preferably in the hospitality or retail sector.
- Strong knowledge of POS systems, cloud-based software, and network troubleshooting.
- Excellent communication and problem-solving skills with a customer-centric approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Familiarity with SQL, API integrations, or basic scripting is a plus.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are advantageous.
- Willingness to travel occasionally for on-site support or training sessions.