job description
Join Roche, a global leader in healthcare innovation, for a dynamic Customer Support Internship focused on SAP/ERP systems. This role offers a unique opportunity to gain hands-on experience in a collaborative, inclusive environment where your ideas and individuality are celebrated.
As part of our team, you’ll work alongside industry experts to deliver exceptional support for enterprise resource planning (ERP) solutions, ensuring seamless operations for our clients. Roche fosters a culture of open dialogue, personal growth, and professional development, empowering you to build a strong foundation in IT support and business process optimization.
Based in the vibrant region of Badung, Bali, this internship combines professional growth with the opportunity to thrive in one of Indonesia’s most dynamic locations. Whether you’re assisting with system troubleshooting, user training, or process documentation, you’ll play a key role in enhancing customer satisfaction and operational efficiency.
Responsibility
- Provide first-level support for SAP/ERP-related inquiries, troubleshooting technical issues, and guiding users through system processes.
- Assist in data entry, validation, and reporting within SAP modules to ensure accuracy and compliance.
- Collaborate with cross-functional teams to document workflows and identify opportunities for process improvement.
- Participate in user training sessions and create help guides to enhance end-user proficiency.
- Monitor system performance and escalate complex issues to senior support staff or IT teams.
- Contribute to testing and validation of system updates or new ERP features.
- Maintain a knowledge base of common issues and solutions for quick reference.
- Support ad-hoc projects related to ERP optimization and customer experience enhancements.
Qualifications
- Currently enrolled in a Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Basic understanding of ERP systems (SAP preferred) or a strong interest in learning enterprise software.
- Excellent communication and problem-solving skills with a customer-centric mindset.
- Proficiency in Microsoft Office Suite (Excel, Word) and familiarity with data management tools.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong organizational skills with attention to detail and accuracy.
- Fluency in English (written and verbal); additional languages are a plus.
- Passion for technology and continuous learning in the IT/ERP domain.