job description
Join Kristalindo Karunia International as a Technical Support Specialist and play a pivotal role in ensuring seamless technical operations for our field teams. Based in the vibrant regions of Bali, this position offers a dynamic work environment where your expertise will directly impact our operational efficiency and customer satisfaction.
As a Technical Support Specialist, you will be the go-to resource for troubleshooting, maintaining, and optimizing our technical systems. Your ability to provide timely and effective solutions will empower our teams to perform at their best, driving productivity and innovation.
This is an excellent opportunity for a detail-oriented professional with a passion for technology and problem-solving. If you thrive in a collaborative setting and are eager to contribute to a growing company, we invite you to apply and become part of our dedicated team.
Responsibility
- Provide on-site and remote technical support to field teams, ensuring minimal downtime and maximum efficiency.
- Diagnose and resolve hardware, software, and network issues promptly and effectively.
- Install, configure, and maintain technical equipment and systems, including computers, printers, and communication devices.
- Collaborate with IT teams to implement and update technical solutions that enhance operational workflows.
- Document technical issues, solutions, and procedures to build a comprehensive knowledge base.
- Conduct regular system checks and preventive maintenance to avoid potential technical failures.
- Train end-users on the proper use of technical tools and best practices for troubleshooting common issues.
- Stay updated with the latest technological advancements and recommend improvements to existing systems.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in a technical support role, preferably in a field or remote support environment.
- Strong knowledge of hardware, software, and network troubleshooting techniques.
- Proficiency in using diagnostic tools and helpdesk software to manage and resolve technical issues.
- Excellent communication and interpersonal skills to effectively assist non-technical users.
- Ability to work independently and as part of a team, managing multiple tasks in a fast-paced environment.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are a plus.
- Willingness to travel to various locations within Bali as needed.