job description
Join Gainstrong Manpower Inc. as a Technical Support Representative and become part of a dynamic team dedicated to delivering exceptional customer service for ETON CENTRIS. This is a unique opportunity to work remotely from the vibrant locations of Bali while enjoying a competitive compensation package and comprehensive benefits.
At Gainstrong, we value your contributions and ensure you’re rewarded with up to ₱29,000/month, including a full HMO coverage and life insurance for your peace of mind. Whether you're based in Canggu, Ubud, or any of Bali’s stunning areas, you’ll have the flexibility to excel in your role while enjoying the island’s inspiring work-life balance.
As a Technical Support Representative, you’ll serve as the first point of contact for clients, providing technical troubleshooting, product guidance, and solutions with professionalism and efficiency. Your role is critical in maintaining client satisfaction and ensuring seamless operations for ETON CENTRIS’s premium services.
If you’re a problem-solver with a passion for technology and customer service, we’d love to hear from you. Apply now and take the next step in your career with a company that invests in your growth and well-being.
Responsibility
- Provide first-level technical support to clients via phone, email, and chat, ensuring timely and accurate resolutions.
- Diagnose and troubleshoot hardware, software, and network-related issues for ETON CENTRIS products and services.
- Document all customer interactions, solutions provided, and follow-up actions in the CRM system.
- Collaborate with senior support teams to escalate complex issues and ensure seamless resolution.
- Educate customers on product features, best practices, and troubleshooting steps to enhance their experience.
- Maintain a high level of professionalism and empathy in all customer interactions, adhering to company service standards.
- Stay updated on product updates, technical bulletins, and industry trends to provide informed support.
- Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
Qualifications
- Minimum 1-2 years of experience in technical support, customer service, or a related field.
- Strong problem-solving and analytical skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills in English; additional languages are a plus.
- Familiarity with CRM software, helpdesk tools, and remote support platforms (e.g., Zendesk, Freshdesk).
- Basic knowledge of computer systems, networking, and troubleshooting methodologies.
- Ability to work independently and collaboratively in a remote team environment.
- Highly organized with strong time-management skills and attention to detail.
- Willingness to work in shifting schedules as needed to support global clients.