job description
Are you a fresh graduate or new to the workforce with a passion for technology and customer service? Foundever is hiring Technical Support Agents in Bali to join our dynamic team! This is your opportunity to kickstart a rewarding career in IT support while gaining hands-on experience with industry-leading tools and systems.
As a Technical Support Agent, you’ll play a pivotal role in delivering exceptional customer experiences by resolving technical queries, troubleshooting issues, and providing clear, empathetic solutions. Whether you’re a recent SHS or IT graduate or simply eager to break into the tech industry, we provide comprehensive training to set you up for success.
Enjoy a collaborative work environment, competitive compensation, and the chance to grow within a global company. If you’re detail-oriented, a problem-solver, and thrive in a fast-paced setting, we’d love to hear from you!
Responsibility
- Provide first-level technical support to customers via phone, email, or chat, ensuring timely and accurate resolutions.
- Troubleshoot hardware, software, and network issues, guiding users through step-by-step solutions.
- Document and escalate complex technical problems to higher-tier support teams when necessary.
- Maintain a customer-first mindset, delivering professional and empathetic communication at all times.
- Collaborate with team members to share knowledge and improve support processes.
- Stay updated on product features, updates, and common technical issues to provide informed assistance.
- Handle customer escalations with patience and efficiency, ensuring satisfaction and retention.
- Adhere to company policies, service level agreements (SLAs), and data security protocols.
Qualifications
- Open to SHS graduates, IT graduates, or entry-level candidates with a strong interest in technical support.
- Basic knowledge of computer systems, software, or networking (training provided).
- Excellent English communication skills (written and verbal) with a neutral accent.
- Strong problem-solving abilities and attention to detail.
- Ability to work in shifting schedules, including weekends or holidays, as needed.
- Familiarity with CRM tools or helpdesk software is a plus but not required.
- Self-motivated, adaptable, and eager to learn new technologies.
- Prior customer service experience (in any industry) is an advantage.