job description
Join Foundever as a Technical Service Specialist and become a key player in delivering exceptional customer experiences. This role is perfect for individuals passionate about technology and customer support, offering a competitive salary package of up to IDR 20,000,000 and the opportunity to work in beautiful Bali. No prior BPO experience is required—just a willingness to learn and excel in a dynamic environment.
As a Technical Service Specialist, you will be the first point of contact for customers seeking technical assistance. Your role will involve troubleshooting issues, providing solutions, and ensuring customer satisfaction. This position is ideal for those who thrive in fast-paced settings and enjoy problem-solving.
Foundever is a global leader in customer experience solutions, and this role offers a chance to grow your career in a supportive and innovative workplace. If you are detail-oriented, tech-savvy, and eager to make a difference, we want to hear from you!
Responsibility
- Provide technical support and troubleshooting assistance to customers via phone, email, or chat.
- Respond to customer inquiries and concerns with professionalism and empathy.
- Escalate complex technical issues to higher-level support teams when necessary.
- Document customer interactions and solutions in the company’s CRM system.
- Collaborate with cross-functional teams to improve customer service processes.
- Stay updated on product knowledge and technical specifications to provide accurate support.
- Handle customer escalations with a focus on resolution and satisfaction.
- Participate in training sessions to enhance technical and communication skills.
Qualifications
- High school diploma or equivalent; technical certification is a plus.
- Strong problem-solving and analytical skills.
- Excellent communication skills in English, both written and verbal.
- Basic knowledge of computer systems, software, and hardware.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Customer-focused mindset with a passion for delivering exceptional service.
- Willingness to learn and adapt to new technologies and processes.
- No prior BPO experience required—training will be provided.